Client / Patient Information Resources:

At Colmar Veterinary Hospital, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

Information We Collect

We collect personal data to provide and improve our services. This includes:

• Personal Information:
  Such as your name, email, phone number, mailing address, and any other information you provide for scheduling appointments, making payments, or filling out forms.
• Usage Data:
  This includes information about how you use our website, such as your IP address, browser type, pages visited, and time spent on the site.
• Cookies and Tracking Data:
  We use cookies to improve your browsing experience, store your preferences, and ensure website security. You can adjust your browser settings to block cookies if desired.

How We Use Your Information

Your personal data is used for:

• Scheduling appointments and managing client records.
• Providing veterinary services and processing payments.
• Sending service reminders, updates, or promotional offers (you can opt out at any time).
• Improving our website functionality and services through analytics.

Protecting Your Data

We take steps to secure your personal data both online and in our physical facility. Sensitive data, such as payment information, is encrypted and transmitted securely. While we use strong security measures, no method of transmission over the internet is 100% secure.

Third-Party Services

We may use third-party providers for payment processing or other services. These providers are required to protect your data and will only use it for the services they provide. Additionally, any shopping carts or other tools linked to our website are subject to the privacy policies of those third parties.

SMS opt-in and phone numbers for the purpose of SMS will not be shared with third parties and affiliates for marketing purposes.

Public Information and User Responsibilities

If you post on our website (e.g., in comments or interactive tools), please be aware that this information may be publicly accessible. We cannot guarantee the privacy of personal information you choose to share in these areas.

Children's Privacy

Our services are not directed toward individuals under 18. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, please contact us to have it removed.

Data Retention

We will retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law.

Text Messages, Email and Phone Call Consent

We value your privacy and will contact you using provided text message, email and phone numbers only when necessary for the treatment and care of your pets. By scheduling an appointment and bringing your pet in for treatment, you are granting Colmar Veterinary Hospital consent to communicate with you by phone, email and text messages regarding treatment with your provided phone numbers and email addresses.

Service Reminders (Optional)

To assist you in maintaining your pet’s health we provide an optional reminder service that tracks due dates for annual exams, vaccinations, dental cleaning, blood work analysis, etc. that can be either an email, text message or phone call.

This an opt-in service and no messages are sent without your approval. Service reminder preferences are managed via your appointment check-in sheet, calling our Client Representatives or responding to received service reminders with the provided key-words.

Service reminders are bundled and sent on a patient basis 30 days prior to the service due date and repeat no more frequently than every 60 days and then suspend 240 days after the service due date to minimize communication.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.
For questions or concerns, contact Colmar Veterinary Hospital, 2252 N. Broad Street, Colmar, PA 18915, 215-822-1007.